Introduction

Welcome to Tienda Motagua Oficial. These Terms and Conditions govern your use of our website and purchase of goods from our store. By placing an order with Tienda Motagua Oficial, you agree to be bound by these Terms and Conditions.

No Refund and Cancellation Policy

Order Cancellation

Once an order is placed on Tienda Motagua Oficial, it cannot be cancelled. We encourage our customers to review their orders carefully before confirming their purchase.

No Refund Policy

All sales made through Tienda Motagua Oficial are final. We do not offer refunds once an order is placed and processed. This policy is in place due to the nature of our products and our commitment to maintaining high standards of quality and hygiene.

Exchange Policy

While we do not offer refunds or accept cancellations, we understand that there may be instances where you may wish to exchange a product. Our exchange policy is as follows:

1. Eligibility for Exchange: Products are only eligible for exchange if they are defective, damaged upon arrival, or if the wrong item was shipped. Exchanges for reasons of personal preference or incorrect sizing will not be accommodated. Some products are not subject to be exchanged.

2. Exchange Process: To initiate an exchange, please contact our customer service team within 10 days of receiving your order. Provide a detailed description of the issue and include photographic evidence if applicable.

3. Condition of Items: Items must be returned in their original condition, with all tags and packaging intact. Items that have been used, altered, or damaged by the customer will not be eligible for exchange.

4. Exchange Approval: Exchanges are subject to approval by our team. Once your return is received and inspected, we will notify you of the approval or rejection of your exchange.

5. Shipping Costs: Customers are responsible for shipping costs for returning items for exchange. Shipping costs are non-refundable. If you receive an exchange, the cost of return shipping will be your responsibility.

General Terms

• Modifications to Terms and Conditions: We reserve the right to modify these Terms and Conditions at any time. Your continued use of our website and services following any changes signifies your acceptance of these changes.

• Governing Law: These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of  USA.

• Contact Information: For any questions about these Terms and Conditions, please contact us at soporte@motagua.com